Important Update: SAS EuroBonus Search Fully Restored on AwardFares

We have fantastic news to share with our community! After the challenges we faced earlier this week with SAS EuroBonus SkyTeam partner searches, we’re excited to announce that full functionality has been restored.

What’s Changed

Thanks to the overwhelming support from our community and direct engagement with SAS, we’ve established contact with the right people within the organization. They have been incredibly helpful in working toward a solution.

As of today, all SAS EuroBonus searches are back to normal:

• ✅ No separation between SAS and SAS EuroBonus SkyTeam programs
• ✅ Manual searches for SkyTeam partner flights - FULLY RESTORED
• ✅ Alerts for SkyTeam partner flights - WORKING NORMALLY
• ✅ SAS-operated flight searches - CONTINUING TO WORK AS ALWAYS

Everything is working exactly as it did before the recent issues began.

How This Happened

Earlier this week, we shared our challenges accessing SAS EuroBonus award availability for SkyTeam partners. The response from our community was incredible:

• Many of you reached out to SAS directly through customer support channels.
• EuroBonus members voiced their concerns about the value of third-party search tools.
• Some of you with connections inside SAS helped facilitate introductions.
• The community rallied around the importance of tools that help maximize award travel.

Your voices made a real difference.

Thank You

We want to express our deepest gratitude to:

• SAS IT team for their willingness to engage with us and find a collaborative path forward
• Everyone who reached out to SAS on our behalf, whether through customer support, social media, or internal channels
• Our entire community for your patience, understanding, and continued support during this challenging period

This outcome shows what’s possible when companies and their customers work together toward solutions that benefit everyone.

What’s Next

We’re continuing our dialogue with SAS to develop a sustainable, long-term solution. Our commitment to providing the best possible tools for EuroBonus members remains unchanged, and we’re grateful to now be working with SAS rather than around obstacles.

If you chose to pause your subscription during this period, you can easily reactivate it by visiting your billing page. Simply click the un-pause button, and all your alerts will be automatically restored.

We’ll keep you updated on any further developments, but for now, you can use AwardFares for all your SAS EuroBonus searches just as you always have.

Questions?

Our support team is available if you have any questions about these changes or need assistance with your searches.

Thank you for being part of the AwardFares community. Your support made this resolution possible, and we’re excited to continue serving you with the tools you need to maximize your award travel.