A true bucket list item, and one of the best cabins in the sky. Here’s a detailed summary of our recent experience on Singapore Airlines’ First Class Suites from Singapore to Frankfurt.
Route | SIN-FRA |
Flight | SQ326 |
Cabin | First Class (Suites) |
Equipment | Airbus A380-800 |
Aircraft | 9V-SKW |
Flight Time | 13h 35m |
How I Booked This Flight
This flight was part of a round-trip ticket from Copenhagen to Singapore, booked as a code-share flight through Lufthansa. The total cost for the First class round-trip was around $3500, which is an absolute steal. Initially, we had booked Singapore Airlines for both directions; however, in the end, we were able to change our flights to SWISS First on the outbound and Singapore Airlines on the return.
Check-In
Any First Class trip out of Changi starts at the First Class reception. A dedicated airport entrance only for First passengers. If you’re taking a Grab to the airport, make sure you select the First Class reception as the destination so that the driver drops you off at the correct spot.
As you arrive, a staff member will help you with your luggage and escort you to one of the check-in desks. The reception area features several check-in desks and seating areas.
As expected, check-in was quick and easy. We received our boarding passes and our invitation to The Private Room.
Passport Control
Exiting the First Class reception you enter the main terminal building. There is a dedicated passport control for First class passengers. Unlike most airports, Changi does not perform security screenings when you enter. Instead, you will do your security screening at the gate.
Lounge
As a Singapore Airlines First Class passenger, you can access the exclusive Private Room lounge. It was a great place to spend a couple of hours in the morning. Check our dedicated The Private Room review for more details.
Boarding
Besides the First Class reception and the lounge, there really isn’t much else offered in terms of ground service for First Class passengers. We asked about boarding at the lounge, and they told us, “We will let you know, don’t worry.” We enjoyed our time at the lounge, and as boarding time approached no one indicated that we should start making our way to the gate.
Eventually, we decided to take the initiative and start making our way to the gate. As we approached the security screening area, the flight was already calling “final call,” and I believe we were the last ones to board. The experience ended up feeling stressful and not particularly premium.
Cabin
The First class cabin is located at the front of the upper deck on the A380. There are 6 suites in total, 3 on either side of the single-aisle, making every suite extremely spacious. The two First Class lavatories are in the front (more on those later), and the galley is in the back, between First Class and Business Class.
Suite
The suite is absolutely massive. It feels more like a hotel room rather than an airplane “seat.” Not only is there a large comfortable seat, but you also have a full-size bed. If you’re traveling with a companion, you’ll want to make sure to grab either seats 1A and 2A or 1F and 2F since the barrier between these suites can be lowered.
My only “complaint” with the suite is that it is so big that it is quite tricky to comfortably talk with your travel companion when you’re in the chair, for example, during takeoff, dining, and landing.
Next to the window you’ll find a large tablet that can be used to control the TV and IFE and the light controls.
Under the left armrest, you’ll find a remote control for the TV and your seat controls, which allow you to rotate the seat to several different positions (forward-facing for takeoff and landing, facing the windows, facing the bed, and facing the TV). The TV angle can also be adjusted. Overall I found it to be intuitive and easy to use.
There is more than enough storage, including 3 compartments, one of which also features a mirror.
You’ll also find more seat controls in the side console, which are conveniently located next to the bed.
In your suite, you’ll also find B&O noise-cancelling headphones, which can be plugged into the side console or the armrest in the chair.
Your suite also comes with a large closet, big enough to fit a small carry-on bag, a backpack, your shoes, and to hang some clothes. Inside you’ll also find an amenity kit, slippers, and an eye mask.
Before departure, the cabin crew handed out really comfortable pajamas. I was offered an option of XL or L, but later, I changed to M instead.
Champagne
The onboard service started as I sat down and was offered a glass of champagne before takeoff.
I started with a glass of Krug, but our flight had 3 different champagnes available.
- Krug Grand Cuvée (171th Edition)
- 2007 Charles Heidsieck Blanc des Millénaires
- 2009 Taittinger Comtes de Champagne Brut Rose
Now, let’s talk about Krug. One of the highlights of a Singapore Airlines First Class flight is the Krug champagne. Unfortunately, it seems they have been suffering from some supply issues for a while now.
Earlier in the year, I heard that most flights only carried one bottle of Krug. Recently, they added a couple of extra small bottles. On our flight, there were an additional 3 small bottles. Between the 5 First Class passengers, the Krug ran out after around 3 hours.
At the time of writing this post, Singapore Airlines is in the process of replacing Krug with Cristal on specific routes.
Restroom
First Class passengers have access to two dedicated lavatories, giving a very generous ratio of 3 passengers per lavatory (if the cabin is full).
Both lavatories are very spacious. However, the right one is even bigger than the left one.
IFE & WiFi
The IFE system is truly packed with content. As expected there’s a huge variety of movies, TV shows, and music. They even offer Apple TV+ and HBO series. Among the music I even found a Singapore Airlines Boarding Music playlist.
The large TV in the suite can be controlled by touch or by using a wireless tablet. The tablet was very responsive, but sometimes it was a bit tricky to get out of the charging dock. Also, if left undocked for too long the battery will run out.
Unlimited WiFi was available for First Class passengers. It was pretty slow, and I had to manually reconnect to the network multiple times, which was annoying. Nevertheless, it was nice having connectivity during a large portion of the flight.
Book the Cook
On Singapore Airlines flights out of Singapore, you can use Book the Cook to pre-order your meals from a huge selection.
However, I was only able to pre-order one of my meals online. Whenever I tried selecting my second meal, the system would just give me an error. I eventually made both of my selections with the help of the online chat customer service.
Lunch
Meal service started with a classic Singapore Sling and Chicken Satay, which is always a nice treat when flying out of Singapore.
For lunch, I decided to go with the Osetra Caviar appetizer accompanied by a champagne tasting, followed by chicken rice as my main course, which I had booked through Book the Cook. The flight attendant recommended I try the Banana Parfait with Caramelized Banana for dessert, which was really good. I decided to skip cheese and fruit since I was too full at this point, and instead just opted for a cup of TWG tea.
See full menu for all options available during the flight.
Bed
After a big lunch, it was time to relax. Since this was a day flight, I wasn’t particularly sleepy, but I took a nap in bed, watched some TV and movies, and just enjoyed the flight and the experience of sleeping in a bed at 35,000 feet.
In between meals, there was also a large selection of delectables (see menus).
Dinner
Dinner service started a couple of hours before arriving in Frankfurt. The appetizer was Marinated Prawns. I had ordered the Japanese Wagyu Yakiniku through Book the Cook for my main. It was served with a side of kimchi and soup. It is probably one of the best meals I’ve ever had on a plane. The flavors were amazing, and the beef was outstanding.
Following the main course, I tried the apricot tart and some fresh kiwi and dragon fruit.
See full menu for all options available during the flight.
Arrival at Frankfurt
As we stepped off the plane, we were greeted by an airport staff that escorted us all the way from the plane to the Schengen Lufthansa lounge. Unfortunately, you don’t have access to the Lufthansa First Class lounges upon arrival with Star Alliance, so you’ll have to use the Lufthansa Business Lounge. However, having Star Alliance Gold status we were able to use the Senator lounge instead.
Conclusion
Singapore Airlines First Class Suites on the A380 is a truly unique experience. The cabin is absolutely massive, the service is top-notch, and the food is outstanding. The onboard experience is definitely one of my best travel experiences. However, the ground services don’t live up to the competition, like Zurich’s Lufthansa First Class Terminal or even the SWISS First Lounges.
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